Documents included in Keldio acceptance
When you register for Keldio, start a trial, purchase a plan, create a workspace, or otherwise accept Keldio's legal terms, you agree to the applicable documents below. Each document is available separately so you can review the exact terms in full.
Platform Terms of Service→
The main customer agreement for creating a Keldio workspace, using platform features, connecting integrations, publishing pages, processing customer data, and authorising automations or agents.
Data Processing Agreement→
The processor terms for Customer Personal Data processed through Keldio on behalf of Tenants, including member data, integrations, webhooks, MCP tools, and agent activity.
Privacy Policy→
How Keldio handles personal data for website visitors, registrants, account owners, admin users, business contacts, and platform operations.
Website Terms & Conditions→
The terms for using the public Keldio website and public information pages outside the logged-in platform relationship.
Plain-English summary: the Platform Terms govern the Keldio customer relationship, the DPA governs customer-data processing where applicable, the AUP sets responsible-use rules, the Subprocessor List explains key provider data flows, the Privacy Policy explains Keldio's own privacy practices, and the Website Terms govern public website use. If there is a conflict about personal-data processing, the DPA controls for that processing matter.
When you create or accept a Keldio Workspace, you are accepting these documents for the business, organisation, client, or other Tenant that operates that Workspace. Keldio provides the platform; the Tenant remains responsible for its own business, users, End-Users, content, offers, products, payments, communications, integrations, agents, automations, and customer-facing legal obligations.
Keldio support channels help Tenants get help with the platform. Tenants remain responsible for their own customer communications, End-User support, message content, attachments, consent, and legal compliance.
Acceptance also covers actions taken through your Workspace by owners, admins, support users, invited team members, API keys, MCP keys, automations, connected agents, and other Tenant-authorised credentials.
Active workflows, sequences, triggers, webhooks, scheduled jobs, and automation settings are Tenant instructions to Keldio, and the Tenant remains responsible for testing them, monitoring them, and ensuring their content, recipients, timing, consent, connected providers, and outcomes are lawful and appropriate.
For email features, the Tenant remains responsible for who it emails, why it may lawfully email them, what the message says, which sender/domain is used, how unsubscribe and suppression requests are honoured, and whether its campaigns comply with anti-spam, privacy, marketing, and consumer-protection rules. Keldio may provide sending tools and managed infrastructure, but does not guarantee inbox placement, delivery, exact timing, or provider acceptance, and may pause or restrict sending to protect recipients, providers, Keldio, or other Tenants.
For public pages, funnels, forms, checkouts, scripts, tracking, A/B tests, and other content that Tenants publish through Keldio, the Tenant remains responsible for the page content, claims, customer-facing notices, consent, connected providers, custom code, redirects, tracking, and compliance with applicable law.
Commerce and checkout responsibility: Keldio is the seller for Keldio's own plans. When a Tenant sells its own products, services, subscriptions, trials, payment plans, courses, memberships, or events through Keldio-powered checkout, the Tenant is the seller and merchant of record and is responsible for pricing, tax/VAT, refunds, cancellations, fulfilment, End-User terms, connected payment-provider accounts, provider onboarding and verification, provider fees, reserves, payout timing, provider disputes, chargebacks, fraud controls, payment-method availability, provider-rule compliance, and customer claims. Keldio may route payments and display provider status, but provider approval, holds, reserves, payouts, and dispute outcomes are controlled by the relevant provider and payment networks.
When you create or accept a Keldio Workspace, you are accepting these documents for the business, organisation, client, or other Tenant that operates that Workspace. Keldio provides the platform; the Tenant remains responsible for its own business, users, End-Users, content, offers, products, payments, communications, integrations, agents, automations, and customer-facing legal obligations.
Keldio support channels help Tenants get help with the platform. Tenants remain responsible for their own customer communications, End-User support, message content, attachments, consent, and legal compliance.
Acceptance also covers actions taken through your Workspace by owners, admins, support users, invited team members, API keys, MCP keys, automations, connected agents, and other Tenant-authorised credentials.
Active workflows, sequences, triggers, webhooks, scheduled jobs, and automation settings are Tenant instructions to Keldio, and the Tenant remains responsible for testing them, monitoring them, and ensuring their content, recipients, timing, consent, connected providers, and outcomes are lawful and appropriate.
For email features, the Tenant remains responsible for who it emails, why it may lawfully email them, what the message says, which sender/domain is used, how unsubscribe and suppression requests are honoured, and whether its campaigns comply with anti-spam, privacy, marketing, and consumer-protection rules. Keldio may provide sending tools and managed infrastructure, but does not guarantee inbox placement, delivery, exact timing, or provider acceptance, and may pause or restrict sending to protect recipients, providers, Keldio, or other Tenants.
For public pages, funnels, forms, checkouts, scripts, tracking, A/B tests, and other content that Tenants publish through Keldio, the Tenant remains responsible for the page content, claims, customer-facing notices, consent, connected providers, custom code, redirects, tracking, and compliance with applicable law.
Commerce and checkout responsibility: Keldio is the seller for Keldio's own plans. When a Tenant sells its own products, services, subscriptions, trials, payment plans, courses, memberships, or events through Keldio-powered checkout, the Tenant is the seller and merchant of record and is responsible for pricing, tax/VAT, refunds, cancellations, fulfilment, End-User terms, connected payment-provider accounts, provider onboarding and verification, provider fees, reserves, payout timing, provider disputes, chargebacks, fraud controls, payment-method availability, provider-rule compliance, and customer claims. Keldio may route payments and display provider status, but provider approval, holds, reserves, payouts, and dispute outcomes are controlled by the relevant provider and payment networks.