Legal

Platform Terms of Service

The customer agreement for creating a Keldio workspace, starting a trial, using the platform, connecting integrations, processing customer data, publishing pages, using automations, and authorising AI agents.

Keldio Platform Terms of Service

Last updated: 27 May 2026 Effective date: 27 May 2026

These Platform Terms of Service govern access to and use of the Keldio platform. Please read them carefully. By creating an account, starting a trial, purchasing a subscription, accepting an invitation, issuing or using an API key, connecting an agent, or otherwise using the platform, you agree to these Terms on behalf of yourself and the organisation, company, client, or other legal entity for which you use Keldio.

If you do not agree to these Terms, you must not use the platform.

These Terms are written for business use. Keldio is intended for businesses, professional operators, agencies, creators, coaches, educators, and organisations that use software to operate websites, funnels, CRM, communications, checkout, subscriptions, courses, communities, automations, AI agents, and related business operations.

These Terms are not legal advice. If you use Keldio to operate your own business, sell to customers, process personal data, send email, publish pages, run payments, use AI agents, or automate customer interactions, you are responsible for obtaining appropriate legal, tax, privacy, marketing, and professional advice for your own situation.

1. Who these Terms are between

These Terms form an agreement between Keldio and the person or organisation that creates, owns, pays for, administers, or uses a Keldio workspace.

In these Terms:

  • Keldio, we, us, and our mean the Keldio platform and its operator, Barriere Brekers B.V., a company registered in the Netherlands with Chamber of Commerce number 94316813 and VAT number NL866730205B01, registered at Groene Woud 60, 4834BC Breda, Noord Brabant, Nederland.
  • Customer, Tenant, you, and your mean the business, organisation, sole trader, agency, creator, or other person that uses Keldio or on whose behalf Keldio is used.
  • Workspace means the tenant account, environment, data, settings, users, pages, automations, integrations, agents, and connected services associated with your use of Keldio.
  • Admin User means a person with owner, admin, support, team, or similar access to a Workspace.
  • End-User means a person who interacts with your business through Keldio, including a lead, contact, customer, course member, community member, student, attendee, booking guest, subscriber, email recipient, webinar registrant, or other customer of the Tenant.

The person accepting these Terms confirms that they are authorised to bind the Customer. If you accept these Terms for an organisation, you represent that you have authority to do so.

A Workspace may be created or activated through checkout, trial signup, an order form, an invitation, a Keldio admin action, an API provisioning flow, or another authorised onboarding process. The person, email address, company details, billing details, owner record, and technical configuration supplied during that process may be used by Keldio as the initial account owner, billing contact, security contact, legal-notice contact, and operational point of control for the Workspace until they are corrected through an authorised process.

If you create, request, provision, administer, or pay for a Workspace for a company, client, employer, agency customer, or other third party, you represent that you have authority to do so and that the Workspace configuration, owner details, billing details, legal acceptance, integrations, and credentials are authorised by that party. Keldio may rely on the information and actions supplied during provisioning and is not required to investigate internal authority disputes unless required by law or unless Keldio has actual knowledge of misuse.

2. The three-party relationship

Keldio has a three-party structure:

  • Keldio provides the software platform, hosting, infrastructure, integrations, APIs, automation surfaces, and related services.
  • The Tenant uses Keldio to operate its own business, publish its own pages, sell its own products or services, communicate with its own contacts, and process its own customer data.
  • End-Users interact with the Tenant's business through Keldio-powered pages, forms, emails, checkouts, member portals, bookings, communities, courses, events, webinars, or other surfaces.

Except where Keldio is selling its own subscription to the Tenant, Keldio is not the seller, merchant, agent, retailer, reseller, marketplace operator, contracting party, controller, adviser, publisher, editor, or guarantor of the Tenant's business, products, services, content, promises, customer relationships, payments, refunds, or communications.

The Tenant is responsible for its relationship with End-Users. End-Users usually do not accept these Terms directly. They accept the Tenant's own terms, privacy notices, refund policies, and other customer-facing rules. The Tenant must ensure that those documents are accurate, lawful, visible where required, and consistent with how the Tenant uses Keldio.

3. The Keldio platform

Keldio provides software tools for operating a digital business. Depending on plan, configuration, and availability, the platform may include:

  • websites, landing pages, funnels, checkout pages, payment links, booking pages, webinar pages, and public storefront surfaces;
  • CRM, contacts, tags, inbox, support conversations, email, sequences, workflows, campaigns, automations, and communication tools;
  • products, orders, invoices, subscriptions, dunning, payment-provider integrations, tax configuration, and payment-related records;
  • courses, lessons, member portals, communities, events, webinars, replays, and related member access features;
  • social-media scheduling, analytics, tracking, server-side conversion events, webhooks, APIs, MCP tools, agents, playbooks, and AI-assisted features;
  • authentication, team access, settings, documentation, support, and related infrastructure.

Features may vary by Tenant Plan, region, configuration, connected credentials, usage limits, third-party availability, and product maturity. We may improve, replace, modify, suspend, discontinue, or limit features over time. Where a change materially removes core paid functionality, we will try to provide reasonable notice where practical.

Beta, preview, experimental, AI-assisted, Labs, or newly released features may be less stable, may change quickly, and may be withdrawn at any time. They are provided without any promise that they are suitable for production-critical use.

Workspace provisioning, activation, subdomain setup, owner-account creation, welcome email delivery, seed-content creation, plan assignment, and integration setup may be automated and may depend on third-party providers. Keldio may delay, retry, repair, manually review, or refuse provisioning where information is incomplete, inaccurate, unauthorised, duplicative, abusive, technically invalid, provider-blocked, payment-sensitive, sanctions-related, or otherwise risky. A confirmation screen, email, API response, or order record does not guarantee that every optional setup step has completed instantly.

4. Plans, trials, subscriptions, billing, and taxes

This section governs amounts the Tenant pays to Keldio for a Keldio Tenant Plan. It does not govern amounts the Tenant charges to its own End-Users. Tenant-to-End-User payments are covered separately in these Terms.

Plans, features, limits, trial periods, renewal periods, and prices are shown at checkout, on Keldio pages, in the app, in an order form, or in written communications from Keldio.

Unless stated otherwise:

  • trials may require a valid payment method;
  • a trial may automatically convert into a paid subscription unless cancelled before the trial ends;
  • subscriptions renew automatically for the same billing period unless cancelled according to the available cancellation process;
  • you authorise Keldio and its payment provider to charge fees, taxes, renewal amounts, failed-payment recoveries, and other amounts due under these Terms to the payment method on file;
  • fees are non-refundable except where required by law or expressly stated by Keldio in writing;
  • cancellation stops future renewal but does not create a refund for the current or past subscription period;
  • goodwill credits or refunds may be issued at Keldio's discretion and do not create a future obligation or precedent.

Keldio may change pricing for future renewal periods by giving at least 30 days' notice to the billing contact where reasonably possible. If you do not agree to a price change, your remedy is to cancel before the next renewal.

If payment fails, Keldio may retry payment, send reminders, restrict features, pause sending, pause publishing, block new orders, suspend access, downgrade the Workspace, or terminate the Workspace. A typical failed-payment path may include a short grace period, restricted mode, suspension, and eventual termination, but Keldio may act faster where there is fraud, chargeback risk, abuse, sanctions risk, or payment-provider requirements.

You are responsible for all taxes associated with your use of Keldio except taxes based on Keldio's net income. Where Keldio is required to collect VAT, sales tax, GST, or similar taxes on its fees, we may do so. You must provide accurate tax residency, billing, and VAT information. If you provide a VAT number or claim reverse-charge treatment, you are responsible for the accuracy and validity of that information.

If you initiate a chargeback or payment dispute for a valid Keldio charge, Keldio may suspend the Workspace, recover the disputed amount, recover payment-provider fees, and charge a reasonable administrative fee where permitted by law.

5. Usage limits and fair use

Each Tenant Plan may include limits on contacts, emails, funnels, websites, pages, products, courses, communities, team members, automations, workflows, storage, bandwidth, video, social accounts, API calls, MCP tool calls, AI usage, webhook deliveries, or other resources.

Keldio may enforce limits technically by blocking, soft-blocking, queuing, throttling, disabling, warning, requiring an upgrade, charging agreed overages, or restricting abusive use.

Features described as unlimited or generous are still subject to fair use. You must not use Keldio in a way that threatens platform stability, deliverability, third-party provider relationships, payment-provider standing, security, other tenants, or unreasonable infrastructure cost.

You must not bypass limits by creating duplicate Workspaces, using multiple identities, splitting one business across accounts to avoid limits, creating disposable or synthetic accounts, provisioning unauthorised client Workspaces, sharing credentials across unrelated entities, reselling access without permission, creating sub-tenants without a written agreement, or otherwise working around plan restrictions or account controls.

6. Account registration, authority, and access control

You must provide accurate account, billing, owner, security, and contact information, and keep it current. Keldio may rely on the email addresses, phone numbers, billing details, owner records, and Workspace settings you provide for notices, billing, security, and operational communications.

You are responsible for all activity in your Workspace, including activity by owners, Admin Users, invited team members, support users, contractors, agencies, employees, agents, scripts, API consumers, MCP-connected agents, automations, scheduled jobs, and anyone using credentials issued under your Workspace.

You must protect passwords, magic links, session access, API keys, MCP keys, webhook secrets, signing secrets, OAuth tokens, payment-provider credentials, sending-domain credentials, and other Tenant-provided credentials. You must promptly revoke or rotate access when someone leaves, changes role, loses authority, or when a credential may have been exposed.

Credentials or access tokens generated during onboarding, provisioning, API setup, MCP setup, team invitation, or support-assisted setup are sensitive credentials. Once delivered to the authorised owner, Admin User, API caller, or Tenant-controlled destination, the Tenant is responsible for storing them securely, rotating or revoking them when appropriate, limiting who can use them, and ensuring they are not exposed in prompts, logs, browsers, repositories, screenshots, support tickets, or third-party tools.

Keldio may treat any authenticated UI action, API call, MCP tool call, webhook configuration change, integration action, or automation run as authorised by the Tenant if it is made with valid Workspace credentials.

Keldio may treat a Workspace owner, billing contact, or Admin User with sufficient privileges as authorised to manage the Workspace, accept legal terms, invite users, issue credentials, connect providers, configure domains, request support, and make operational decisions for the Tenant. The Tenant is responsible for resolving internal disputes about authority, ownership, payment responsibility, employee or contractor access, agency/client relationships, and who should control the Workspace.

Role assignments, team invitations, account-switching, support-user access, API-key issuance, MCP-key issuance, and agent delegation are security-sensitive account-control decisions. The Tenant is responsible for deciding who receives owner, admin, support, member, API, MCP, webhook, integration, or similar access and for ensuring each person, agent, script, contractor, agency, or provider receives only the access needed for its role.

If the Tenant grants an Admin User, support user, contractor, agency, API key, MCP key, automation client, or external agent permissions that allow team management, role changes, credential issuance, data export, publication, sending, refunds, payment actions, or configuration changes, Keldio may treat actions taken through those permissions as authorised Tenant actions. This applies even if the action was initiated by an AI agent, external automation, implementation partner, employee, contractor, or compromised credential, unless Keldio caused the compromise or acted outside these Terms.

The Tenant must promptly review, reduce, rotate, revoke, or disable roles, invitations, sessions, API keys, MCP keys, OAuth tokens, webhook secrets, and connected-provider credentials when access is no longer needed, when a person changes role, when an agency or contractor engagement ends, when an agent is retired, or when the Tenant suspects unauthorised access. Keldio is not responsible for losses, data exposure, unintended communications, role changes, provider actions, or End-User claims caused by stale, excessive, shared, or compromised Tenant access.

Keldio may refuse, reclaim, rename, suspend, or remove Workspace names, slugs, subdomains, Custom Domains, identifiers, or pages that are misleading, infringing, offensive, confusing, unlawful, sanctions-related, or conflicting with Keldio routes or brands.

If you point a Custom Domain to Keldio infrastructure, you represent that you own or lawfully control that domain, have authority to direct DNS to Keldio, and will not use domains that infringe, impersonate, deceive, typosquat, or violate third-party rights.

7. Tenant responsibilities

You are responsible for your business and for how you use Keldio. This includes responsibility for:

  • the accuracy, legality, quality, completeness, and appropriateness of Customer Data and Customer Content;
  • your products, services, courses, communities, events, webinars, memberships, offers, guarantees, claims, testimonials, pricing, taxes, refunds, policies, and delivery promises;
  • your End-User support, refund handling, complaint handling, consumer-rights obligations, dispute resolution, and regulatory responses;
  • lawful basis, consent, records of consent, unsubscribe handling, and privacy compliance for contacts, members, leads, customers, and other End-Users;
  • your own privacy policy, terms of service, refund policy, cookie policy, disclaimers, sector disclosures, and customer-facing legal documents;
  • sender domains, SPF, DKIM, DMARC, list-unsubscribe, DNS, tracking pixels, analytics, ad-conversion events, payment-provider setup, tax settings, webhook endpoints, and connected integrations;
  • testing automations, sequences, workflows, webhooks, checkout flows, dunning flows, email logic, and agent permissions before using them on real customers;
  • training staff, supervising users, controlling permissions, and revoking access;
  • reviewing AI outputs and agent actions before relying on them in consequential contexts;
  • complying with all laws, third-party terms, payment-provider rules, email-provider rules, platform policies, ad-network rules, sanctions restrictions, and professional obligations that apply to your business.

Keldio gives you tools. You remain the operator of your business.

8. Customer Data and Customer Content

You retain ownership of Customer Data and Customer Content.

Customer Data means data associated with your Workspace, including contacts, member data, order records, payment metadata, invoices, subscriptions, communications, support threads, form submissions, booking data, webinar registrations, course progress, community activity, uploaded assets, page configurations, automation logs, webhook records, agent invocation records, analytics, and related operational data.

Customer Content means content authored, uploaded, imported, generated, configured, or published by you, your users, your End-Users, or your agents through the platform, including website pages, funnels, checkout pages, product descriptions, course lessons, videos, PDFs, community posts, email templates, social posts, brand assets, webinar materials, legal documents, and other materials.

You grant Keldio a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, display, back up, secure, route, transform, and otherwise use Customer Data and Customer Content only as needed to:

  • provide, maintain, operate, secure, support, and improve the Services;
  • publish or make available content you choose to publish;
  • process instructions from you, your users, your agents, and connected integrations;
  • prevent fraud, abuse, spam, security incidents, and platform misuse;
  • comply with legal obligations;
  • work with subprocessors and third-party services required to provide the Services;
  • generate aggregated and de-identified analytics, benchmarks, insights, and product improvements that do not identify you, your Workspace, your users, or End-Users.

You represent that you have all rights, permissions, lawful bases, consents, licences, and notices needed to use Customer Data and Customer Content in Keldio.

Keldio may generate and retain operational data such as server logs, security logs, audit logs, agent invocation logs, webhook delivery records, email event records, abuse signals, and performance metrics. Keldio may use this operational data to operate, secure, troubleshoot, improve, and enforce the platform.

9. Privacy, data protection, and DPA

For personal data that Keldio processes on behalf of the Tenant in the Workspace, the Tenant is generally the controller and Keldio is generally the processor, unless a separate written agreement says otherwise.

The Tenant is responsible for determining the lawful basis for processing, providing notices to End-Users, collecting consent where required, responding to data-subject requests, maintaining records, and complying with privacy and communications laws.

Keldio will process personal data in accordance with these Terms, the applicable Data Processing Agreement, and lawful instructions from the Tenant. If a Data Processing Agreement is required by law, the Tenant must enter into Keldio's DPA or another written DPA agreed by Keldio.

If Keldio receives a privacy request from an End-User about Tenant data, Keldio may redirect the request to the Tenant or help the Tenant respond as required by the DPA.

Customer Data is stored primarily in Keldio's configured infrastructure and may be processed by subprocessors and third-party providers in other jurisdictions. Keldio will maintain a subprocessor list and will use appropriate contractual or legal transfer mechanisms where required.

Deletion from active systems may not immediately remove data from backups, logs, suppression lists, legal archives, payment-provider records, security records, or third-party systems where retention is required or technically delayed. The DPA and retention documentation provide additional detail.

10. Email, messaging, CRM, and marketing compliance

If you use Keldio to send email, messages, inbox replies, marketing campaigns, transactional messages, sequences, workflow emails, dunning messages, webinar communications, or other communications, you are responsible for compliance with all applicable laws and rules, including GDPR, ePrivacy, PECR, CAN-SPAM, CASL, telecom rules, ad-platform rules, and local marketing laws.

You must not upload, import, buy, scrape, rent, borrow, or send to lists for which you lack a lawful basis. You must not send spam, phishing, malware, credential-harvesting messages, deceptive offers, illegal promotions, impersonation messages, or content that violates provider rules.

You are responsible for accurate sender identity, consent records, unsubscribe mechanisms, postal address where required, suppression handling, list hygiene, bounce management, complaint management, and domain authentication.

Keldio may distinguish between marketing and transactional messages. Transactional messages such as order confirmations, password resets, magic links, booking confirmations, subscription notices, dunning notices, and one-to-one support replies may be sent even where a contact has unsubscribed from marketing, where permitted by law. You must not misuse transactional channels for marketing.

Keldio may suspend, throttle, pause, block, remove, or terminate sending where complaint rates, bounce rates, spam signals, content, list sources, domain setup, provider actions, or other factors create legal, deliverability, reputational, security, or platform risk.

11. Websites, funnels, offers, checkout, products, and payments

You are solely responsible for all Tenant-published websites, funnels, public pages, checkout pages, payment links, product pages, booking pages, webinar pages, member-portal pages, and other public surfaces. This includes copy, images, video, testimonials, claims, pricing, guarantees, refund terms, disclosures, age restrictions, jurisdiction restrictions, legal pages, cookie banners, and customer-facing promises.

You must ensure your pages and offers comply with consumer-protection law, advertising law, privacy law, tax law, sector rules, payment-provider rules, platform rules, ad-network rules, and any professional obligations that apply to your business.

Keldio may refuse, suspend, unpublish, remove, or restrict pages, products, payment links, funnels, offers, or content where we reasonably believe they create legal, security, fraud, payment-provider, reputational, deliverability, abuse, sanctions, or platform risk.

Keldio may provide templates, prompts, generated drafts, default playbooks, default skills, examples, sample pages, or AI-generated content. These are starting points only. You must review and adapt them. Keldio does not guarantee that templates or generated content are lawful, accurate, complete, compliant, non-infringing, or suitable for your market.

12. Merchant of record for payments

There are two different payment flows in Keldio.

First, when the Tenant pays Keldio for a Tenant Plan, Keldio is the merchant of record for that platform subscription. Keldio is responsible for charging the platform fee, collecting applicable platform-fee taxes where required, and handling refunds or chargebacks for the Tenant's subscription to Keldio according to these Terms.

Second, when the Tenant sells its own product, course, service, membership, event, webinar, subscription, or other offer to an End-User through Keldio-powered checkout, payment links, funnels, or pages, the Tenant is the seller and merchant of record. Money flows to the Tenant's own payment-provider account or connected account. Keldio provides software, hosted UI, data processing, invoicing tools, tax tools, automation tools, webhook tools, and related infrastructure. Keldio is not the seller, reseller, agent, distributor, retailer, marketplace operator, or counterparty to the End-User transaction.

The Tenant is solely responsible for End-User refunds, chargebacks, payment-provider reserves, fraud reviews, settlement timing, provider fees, tax calculation, VAT/GST/sales-tax registration, tax filing, invoice accuracy, product delivery, customer support, and consumer-rights compliance for Tenant-to-End-User transactions.

Where Keldio allows product-level or checkout-level payment context, currency, provider selection, provider lock, or tax configuration, the Tenant is responsible for configuring the correct currency, price, provider, tax treatment, refund terms, consumer notices, and settlement expectations before accepting live orders. Keldio may route a checkout to Mollie, Stripe, or another configured provider according to Tenant settings, product settings, page settings, or fallback rules, but that routing does not make Keldio the seller or merchant of record for Tenant-to-End-User transactions.

If Keldio provides a tax engine, VAT engine, invoice generator, payment automation, subscription tool, dunning tool, or refund tool, that tool is software assistance only. It is not tax, accounting, legal, payment, or financial advice. The Tenant is responsible for configuration, review, filings, corrections, and outcomes.

13. Member portal and End-Users

Keldio may host a member portal, courses, communities, lessons, downloads, events, webinars, replays, booking pages, and other End-User-facing surfaces on behalf of the Tenant.

The Tenant is responsible for the contractual and operational relationship with End-Users. This includes access promises, course delivery, content quality, community moderation, refunds, cancellations, support, dispute handling, consumer disclosures, privacy notices, and legal compliance.

If a Tenant cancels, fails to pay, is suspended, or is terminated, End-Users may lose access to the Tenant's member portal, courses, community, files, events, or other content. That is a risk the Tenant must manage with its End-Users. Keldio has no direct obligation to End-Users unless Keldio separately agrees in writing.

The Tenant must publish its own End-User-facing terms, privacy policy, refund policy, cookie policy, and required disclosures where appropriate. Keldio may provide templates, but the Tenant remains responsible for reviewing, adapting, publishing, and honouring them.

14. Integrations and third-party services

Keldio depends on third-party services and integrations such as hosting providers, database providers, authentication providers, email providers, payment providers, video providers, social-media aggregators, ad platforms, analytics services, AI providers, webhook providers, DNS providers, and other infrastructure services.

Some integrations use credentials supplied by the Tenant, such as Mailgun keys, Mollie keys, Stripe Connect access, Cloudflare credentials, Meta tokens, TikTok tokens, Google Ads credentials, social-media accounts, webhook endpoints, or other API keys. These are Tenant-provided credentials. Some providers, including Cloudflare, Mollie, Stripe, Mailgun, and AI/agent providers, may appear in different roles depending on whether Keldio uses a Keldio-controlled account for platform infrastructure or the Tenant connects its own account or credentials for Tenant-controlled flows.

You are responsible for maintaining your third-party accounts, accepting and complying with third-party terms, keeping credentials current, rotating compromised credentials, paying third-party fees, monitoring third-party usage, and ensuring that connected services are lawful and appropriate for your use.

Keldio is not responsible for third-party downtime, rate limits, suspensions, provider-side security incidents, provider-side data handling, pricing changes, rejected payments, blocked sending, social-platform enforcement, ad-platform enforcement, or other third-party actions outside Keldio's control.

If a third-party service is unavailable, revoked, rate-limited, misconfigured, suspended, or disconnected, the Keldio feature depending on it may fail or become unavailable.

15. APIs, MCP, agents, automations, and AI features

Keldio may provide APIs, an MCP server, webhook tools, workflow automation, sequences, scheduled jobs, AI-assisted drafting, agent integrations, playbooks, and other automation features.

Actions taken through API keys, MCP keys, authenticated agents, scripts, workflows, sequences, scheduled jobs, webhooks, or connected integrations are actions of the Tenant. If a credential issued by your Workspace is used to send email, issue a refund, cancel a subscription, publish a page, change a price, modify tax settings, update a product, post to a community, publish social content, export data, create a webhook, edit a course, delete records, or perform any other action, you are responsible for that action.

Keldio's agent and MCP tools may execute immediately after receiving an authenticated request. There may be no human approval gate, preview step, or manual confirmation before execution. Audit logs and invocation logs are informational and do not prevent harmful actions.

You are responsible for scoping keys, limiting permissions, avoiding unnecessary wildcard access, testing agents, supervising agent activity, reviewing outputs, rotating keys, and ensuring your agents and scripts behave safely.

AI outputs and agent outputs may be inaccurate, incomplete, outdated, biased, duplicated, infringing, unsafe, non-compliant, or unsuitable. You must not rely on AI output as the sole basis for decisions with legal, financial, medical, employment, housing, credit, insurance, education, immigration, child-welfare, criminal-justice, or similarly significant effects on individuals. You must implement appropriate human review in consequential contexts.

Where you connect an external AI provider, agent platform, automation provider, or custom script to Keldio, your relationship with that provider is your responsibility. Keldio is not responsible for that provider's terms, training-data practices, retention, outputs, downtime, security, pricing, or data handling.

Keldio may throttle, restrict, disable, revoke, audit, rate-limit, or kill-switch API, MCP, agent, AI, webhook, or automation activity where we believe it creates risk.

Keldio does not use identifiable Customer Data or Customer Content to train third-party AI provider models on Keldio's behalf unless we clearly disclose that and obtain any required permission. If you send your data to an AI provider through an agent or integration you control, that is your responsibility.

16. Outbound webhooks and developer access

If you configure Keldio to send webhooks to your endpoints, you are responsible for the security, availability, correctness, idempotency, and confidentiality of those endpoints.

You must verify webhook signatures where available, protect secrets, handle duplicate events, handle retries safely, avoid double-charging or double-fulfilment, and monitor endpoint failures.

Keldio may retry failed webhooks, stop retries, disable webhooks after repeated failures, throttle deliveries, or block webhook destinations that create security, platform, or abuse risk.

You must not use APIs, MCP, webhooks, or developer access to overload the platform, bypass limits, extract data unlawfully, probe security, scrape other tenants, interfere with service operation, or violate the AUP.

17. Security

Keldio will use reasonable technical and organisational measures designed to protect the platform and Customer Data. These may include access controls, encryption in transit, credential protection, logging, backups, monitoring, least-privilege practices, and incident-response processes appropriate to the nature and stage of the platform.

No system is perfectly secure. Keldio does not guarantee that unauthorised access, data loss, bugs, outages, misconfigurations, attacks, or security incidents will never occur.

You are responsible for your own security posture, including strong passwords, safe admin practices, least-privilege permissions, credential rotation, endpoint security, device security, DNS security, webhook endpoint security, access revocation, user training, and prompt reporting of suspected compromise.

If you discover a vulnerability or suspected security issue, you must report it responsibly and must not exploit it, access data that is not yours, disrupt the platform, or disclose it publicly before Keldio has had a reasonable opportunity to investigate and remediate.

Keldio personnel or authorised Keldio operational accounts may access, view, switch into, or support a Workspace where reasonably necessary for customer support, troubleshooting, migration, billing, security, abuse prevention, legal compliance, incident response, or protection of the Services, other Tenants, providers, or End-Users. Keldio will use reasonable access discipline and logging where technically available, but support access is not a substitute for the Tenant's own permission controls, backups, testing, supervision, or audit review.

18. Support, maintenance, and availability

Keldio may provide support through in-app channels, email, documentation, help materials, or other support routes. Support availability, response times, and support scope may vary by plan.

Unless Keldio signs a separate SLA, Keldio does not provide a guaranteed response time, uptime commitment, or service credit.

Keldio may perform maintenance, updates, migrations, security fixes, infrastructure work, provider changes, and emergency interventions. We will try to minimise disruption where practical.

Keldio depends on third-party providers such as hosting, database, authentication, email, payment, video, social, analytics, AI, and infrastructure providers. Outages, incidents, suspensions, rate limits, or policy enforcement by those providers may affect the platform, admin app, public pages, member portal, custom domains, checkout, email, payments, automations, social publishing, or other features. Keldio is not responsible for third-party incidents outside its reasonable control.

19. Acceptable use

You must not use Keldio for unlawful, harmful, abusive, deceptive, infringing, spammy, dangerous, exploitative, or high-risk activity.

Prohibited use includes:

  • spam, phishing, malware, credential theft, impersonation, fraud, scams, deceptive offers, fake-bank pages, fake-government pages, or brand impersonation;
  • illegal goods or services, regulated activity without required authorisation, sanctions violations, money laundering, terrorist content, CSAM, sexual exploitation, human trafficking, doxxing, harassment, threats, or incitement;
  • infringement of intellectual property, privacy rights, publicity rights, confidentiality, trade secrets, or contractual rights;
  • purchased lists, scraped lists, list-broker data, unlawful tracking, unlawful profiling, or unlawful ad-pixel transmission;
  • attempts to probe, scan, bypass, overload, reverse engineer, disrupt, or compromise the platform;
  • using Keldio for weapons, adult sexual services, unlawful gambling, controlled substances, pyramid schemes, deceptive MLM, or other categories Keldio or its providers prohibit;
  • using AI or agents to generate unlawful, discriminatory, defamatory, non-consensual intimate, deepfake, exploitative, malicious, or high-risk content.

Keldio may maintain a separate Acceptable Use Policy. If an AUP is published, it forms part of these Terms.

20. Suspension and enforcement

Keldio may suspend, restrict, throttle, disable, unpublish, remove, or terminate all or part of a Workspace immediately if we reasonably believe:

  • you breached these Terms, the AUP, the DPA, an order form, or third-party provider rules;
  • your use creates legal, security, deliverability, payment-provider, fraud, reputational, sanctions, privacy, or platform risk;
  • your payment fails, a chargeback occurs, or payment information is inaccurate;
  • your pages, communications, products, agents, automations, lists, webhooks, domains, or integrations create risk;
  • required by law, court order, regulator, payment provider, hosting provider, email provider, ad platform, or other subprocessor;
  • continued operation could harm Keldio, other tenants, End-Users, providers, or the public.

Where practical and safe, Keldio may give notice and an opportunity to fix. We may act without notice for urgent, severe, illegal, fraudulent, security-sensitive, payment-sensitive, or provider-sensitive issues.

Keldio may also verify, restrict, suspend, reclaim, rename, transfer, or refuse a Workspace, owner record, slug, subdomain, custom domain, plan, trial, or API-created account where Keldio reasonably believes the Workspace was created with inaccurate information, without authority, to impersonate another party, to bypass limits, to create account farms, to resell or white-label without permission, to evade enforcement, or to create legal, security, payment, deliverability, provider, sanctions, privacy, reputational, or platform risk.

21. Intellectual property

Keldio and its licensors own the platform, software, code, design, interfaces, workflows, templates, documentation, systems, trademarks, service marks, branding, logos, product concepts, and other Keldio materials.

These Terms give you a limited, non-exclusive, non-transferable, revocable right to use Keldio during your subscription and in accordance with these Terms. You do not receive ownership of Keldio technology.

You must not copy, modify, reverse engineer, decompile, resell, sublicense, scrape, train competing systems on, or commercially exploit Keldio materials except where expressly permitted by Keldio in writing or mandatory law.

Feedback, suggestions, ideas, or improvement requests you provide may be used by Keldio without restriction or obligation, provided Keldio does not use your confidential information unlawfully.

22. Templates, legal documents, and professional advice

Keldio may provide templates, generated pages, generated copy, AI suggestions, prompts, email drafts, funnel drafts, terms templates, privacy templates, refund templates, disclaimers, policy examples, tax tools, VAT tools, playbooks, and other professional-looking materials.

These materials are not legal, tax, accounting, financial, medical, employment, advertising, compliance, or professional advice. They are starting points only. You must review them, adapt them, and obtain professional advice where appropriate.

If you publish legal documents through Keldio, you are the author and responsible party for those documents. Keldio hosts and displays them on your behalf as a technical service provider. Keldio is not responsible for whether your legal documents are sufficient for your business.

23. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, security, financial, product, customer, pricing, operational, and strategic information that a reasonable person would understand to be confidential.

The receiving party must use confidential information only for the purposes of the relationship, protect it with reasonable care, and not disclose it except to employees, contractors, advisers, subprocessors, or providers who need to know and are bound by appropriate obligations.

Confidentiality obligations do not apply to information that is public without breach, already known without restriction, independently developed, lawfully received from another source, or required to be disclosed by law.

24. Termination

You may cancel your subscription through the available cancellation process or by contacting Keldio where in-app cancellation is unavailable. Cancellation generally takes effect at the end of the current subscription period unless stated otherwise.

Keldio may terminate or suspend your access if you breach these Terms, fail to pay, create risk, become subject to sanctions, use the platform unlawfully, or where Keldio discontinues the service or plan.

After termination, your right to use the platform ends. Keldio may restrict access, stop public pages, stop sending, stop checkout, stop automations, disable integrations, revoke keys, and remove or archive the Workspace.

Provisions that by nature should survive termination will survive, including payment obligations, ownership, confidentiality, privacy, data retention, disclaimers, indemnity, limitations of liability, dispute provisions, and enforcement rights.

25. Data export, deletion, and retention

During an active subscription, you may export certain Customer Data through available tools. Export functionality may vary by data type, plan, format, and technical state.

After termination, Keldio may provide a limited export window where reasonably practical. A standard export window may be 30 days, but Keldio may shorten or remove access where required by law, security, fraud, non-payment, abuse, or provider restrictions.

Keldio may delete or anonymise Customer Data after termination according to its retention practices. Some data may remain in backups, logs, payment records, security records, suppression lists, audit records, legal archives, or subprocessor systems for a limited period or as required by law.

You are responsible for exporting data before cancellation or termination where you need it. Keldio is not responsible for your failure to maintain your own records, backups, customer contracts, source files, or legal documents.

26. Warranties and disclaimers

Keldio will provide the platform with reasonable care and skill. Otherwise, to the maximum extent permitted by law, the platform and all related services are provided on an "as is" and "as available" basis.

Keldio does not warrant that:

  • the platform will be uninterrupted, error-free, secure, or always available;
  • every bug, defect, outage, or data issue will be fixed;
  • outputs, AI content, templates, tax calculations, analytics, attribution, reporting, deliverability, search rankings, conversion tracking, or recommendations will be accurate or complete;
  • the platform will meet every legal, tax, marketing, accessibility, sector, payment, professional, or compliance requirement for your business;
  • third-party providers will remain available, integrated, lawful, affordable, or unchanged;
  • your use of Keldio will produce revenue, leads, conversions, rankings, deliverability, customer satisfaction, or business results.

Nothing in these Terms excludes warranties or rights that cannot be excluded by law.

27. Indemnity

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Keldio and its directors, employees, contractors, providers, and affiliates from claims, damages, losses, liabilities, fines, penalties, costs, and expenses, including reasonable legal fees, arising from or related to:

  • your business, products, services, offers, content, pages, communications, customers, End-Users, refunds, disputes, or promises;
  • Customer Data or Customer Content;
  • your breach of these Terms, the AUP, the DPA, an order form, or third-party terms;
  • your violation of law, privacy rights, consumer rights, marketing rules, tax obligations, payment-provider rules, intellectual-property rights, or third-party rights;
  • your integrations, credentials, domains, DNS, webhook endpoints, APIs, agents, automations, or scripts;
  • your End-User relationships, member portal access, course delivery, community moderation, or support handling;
  • agent actions, AI outputs, automated sends, refunds, publications, deletions, edits, or other actions under your credentials.

Keldio will promptly notify you of indemnified claims where practical and may control or participate in the defence where Keldio's interests are affected.

28. Limitation of liability

To the maximum extent permitted by law, Keldio will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or business-loss damages, including lost profits, lost revenue, lost goodwill, lost customers, lost data, lost opportunities, lost savings, business interruption, reputational harm, payment-provider action, deliverability harm, or End-User claims, even if Keldio has been advised of the possibility of such damages.

To the maximum extent permitted by law, Keldio's total aggregate liability for all claims arising out of or relating to the platform, these Terms, or the relationship will not exceed the fees actually paid by the Tenant to Keldio for the affected Workspace in the 12 months before the event giving rise to the claim. For trials, free use, beta use, or no-fee access, Keldio's total aggregate liability will not exceed €100.

Nothing in these Terms limits liability that cannot legally be limited, such as liability for intentional misconduct where such limitation is prohibited by law.

29. Regulated, international, and high-risk use

You are responsible for ensuring that your use of Keldio is lawful in the jurisdictions where you operate and where your End-Users are located.

You must not use Keldio in sanctioned jurisdictions or for sanctioned persons, embargoed activity, unlawful exports, or activity prohibited by applicable trade-control laws.

If you operate in regulated sectors, including financial services, healthcare, supplements, education, employment, legal services, tax, insurance, gambling, crypto, investments, children, or other high-risk areas, you are responsible for obtaining required licences, approvals, disclosures, and professional review. Keldio may refuse or restrict high-risk sectors.

Keldio is not designed for emergency services, life-critical systems, medical diagnosis, legal representation, financial advice, regulated investment decisions, credit decisions, employment decisions, or other high-risk decision-making without your independent controls and professional review.

30. Children and age requirements

Keldio is intended for business users and is not directed to children. You must not use Keldio to knowingly collect personal data from children or minors without all required parental consent, legal basis, notices, safeguards, and compliance with applicable child-protection and privacy laws.

If your business serves minors, students, children, families, or age-restricted audiences, you are responsible for age gates, parental consent, safeguarding, content moderation, and legal compliance.

31. Recording, events, webinars, and consent

If you use Keldio for events, webinars, calls, recordings, replays, simulated-live sessions, chat, community interactions, video hosting, video uploads, or similar features, you are responsible for obtaining all required consents and providing all required notices before collecting, recording, storing, replaying, or distributing attendee, speaker, viewer, or participant data.

You must not misrepresent simulated-live, automated, AI-generated, replayed, edited, sponsored, endorsed, testimonial, or recorded content as something else where doing so would be deceptive or unlawful.

You are responsible for speaker releases, attendee notices, recording laws, two-party consent rules, likeness rights, music rights, content rights, accessibility/captioning obligations, and moderation of interactive features. Video, recording, replay, or webinar delivery may depend on third-party infrastructure such as Cloudflare Stream or other video providers; provider availability, processing location, and data handling may vary by configuration.

32. Accessibility

You are responsible for the accessibility of your Customer Content, public pages, documents, videos, course materials, PDFs, images, captions, offers, and End-User-facing content. Keldio may provide tools or templates, but you remain responsible for ensuring your business meets applicable accessibility requirements.

33. White-label, agencies, resellers, and sub-tenants

Unless Keldio agrees in writing, your Tenant Plan does not give you the right to resell Keldio, operate Keldio as a white-label platform for third parties, create sub-tenants, rent access, share one Workspace across unrelated businesses, or provide managed platform access as a reseller.

Agencies may use Keldio for their own operations or client work only within the limits of their plan and permissions. Keldio may require a separate agency, partner, reseller, or enterprise agreement for multi-client or white-label use.

34. Changes to the platform and these Terms

Keldio may update the platform and these Terms from time to time. Updates may be needed for new features, legal changes, provider changes, pricing changes, security requirements, risk controls, or business changes.

For material changes to these Terms, Keldio will provide notice where reasonably practical, such as by email, in-app notice, checkout notice, or publication on the legal page. Continued use of the platform after the effective date of updated Terms means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using the platform and cancel before the updated Terms apply to your next renewal, unless the change is required immediately by law, security, provider rules, or platform protection.

35. Notices and contact

Keldio may send notices to the email address, billing contact, owner contact, in-app notification area, or other contact method associated with your Workspace. You must keep contact details current.

You may contact Keldio about these Terms at info@keldio.com unless Keldio publishes a more specific legal contact address.

Formal notices to Keldio may be addressed to Barriere Brekers B.V., Groene Woud 60, 4834BC Breda, Noord Brabant, Nederland and should also be sent by email where possible.

Legal notices must be clear, in writing, and identify the Workspace, account owner, issue, and requested action.

36. Governing law and disputes

Unless a separate written agreement says otherwise, these Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules.

The parties will first try to resolve disputes in good faith. If a dispute cannot be resolved informally, the courts of Amsterdam, the Netherlands, will have exclusive jurisdiction, except where mandatory law requires another forum or where Keldio seeks urgent injunctive or equitable relief for misuse, security issues, intellectual-property violations, confidentiality breaches, or non-payment.

37. Order of precedence

If there is a conflict between documents, the following order applies unless a signed agreement says otherwise:

  • a signed order form or enterprise agreement;
  • a signed Data Processing Agreement for data-processing matters;
  • these Platform Terms of Service;
  • the Acceptable Use Policy;
  • plan descriptions, checkout terms, in-app notices, and documentation;
  • public website terms for public website use only.

38. Miscellaneous

You may not assign or transfer your rights or obligations under these Terms without Keldio's prior written consent, except as part of a lawful merger, acquisition, or sale of substantially all assets where the successor agrees to these Terms. Keldio may assign these Terms in connection with a merger, acquisition, reorganisation, financing, sale of assets, or transfer of the platform.

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Keldio's failure to enforce a provision is not a waiver. A waiver must be in writing.

These Terms, together with referenced policies and any order form, form the entire agreement for use of the Keldio platform.

39. Summary of the core allocation

Keldio provides the platform. The Tenant operates its business.

The Tenant is responsible for its customers, content, products, payments, taxes, privacy notices, communications, integrations, credentials, agents, automations, and End-User relationships.

Actions taken under Tenant credentials, including API, MCP, AI-agent, webhook, workflow, and automation actions, are Tenant actions.

Keldio hosts, stores, processes, transmits, displays, and makes available Customer Content on the Tenant's behalf as a technical service provider. The Tenant remains the author, publisher, seller, merchant, controller, operator, and responsible party for its own business and End-Users.